Sometimes we need to access more details about the related fields in the ServiceNow reports. Scenario One of the scenario is getting more details about the caller when pulling the reports related to incidents, in that case click the “Show related Fields” in the filtered option to get more details. Do that as shown in […]
Make Work Notes as Mandatory when Assignment Group is Changed on Incident Form
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue == ” || oldValue == ”) { return; } g_form.flash(“incident.work_notes”, “#FFFCCC”, -4); g_form.setMandatory(“work_notes”, true); g_form.addInfoMessage(“Please enter work notes when changing assignment groups.”); }
Change the ServiceNow incident auto close duration from resolved state
We can change the property in the ServiceNow UI properties to automatically close the incidents after a certain period from resolved state. It can be done as below