The following code can be used in the run script activity of the workflow to update the work notes or any other fields of all the catalog tasks [Conditionally we can update the catalog tasks as well] var catalogTaskGR = new GlideRecord(‘sc_task’); catalogTaskGR.addQuery(‘request_item’, current.sys_id); catalogTaskGR.query(); while(catalogTaskGR.next()) { catalogTaskGR.work_notes = “The ServiceDesk team has started working […]
How to set Service Catalog Item variable value in ServiceNow workflow
The following code will be used to set the catalog item variable value in ServiceNow workflow run script activity // If the variable is not part of a variable set current.variables.your_variable_name =’yes’ ; // Otherwise current.variable_pool.your_variable_name = ‘yes’;