The following code can be used in the run script activity of the workflow to update the work notes or any other fields of all the catalog tasks [Conditionally we can update the catalog tasks as well] var catalogTaskGR = new GlideRecord(‘sc_task’); catalogTaskGR.addQuery(‘request_item’, current.sys_id); catalogTaskGR.query(); while(catalogTaskGR.next()) { catalogTaskGR.work_notes = “The ServiceDesk team has started working […]