We have 3 types of users in SNOW 1. ESS Users: Employee Self Service Users 2. ITIL Users 3. Administrators

Log on to the ServiceNow instance as the administrator and create the updateset as required to capture the changes Navigate to System Properties -> My Company and update the Banner Image which is highlighted as below  

function createRequest(incident) { var sc_req = new GlideRecord (“sc_request”); sc_req.initialize(); sc_req.u_requested_by = current.u_contact_person; sc_req.u_requested_by_phone = current.u_contact_phone; sc_req.location = current.location; sc_req.requested_for = current.caller_id; sc_req.phone = current.u_customer_phone; sc_req.u_computer_name = current.u_computer_name; sc_req.short_description = current.short_description; sc_req.description = current.description; sc_req.contact_type = current.contact_type; sc_req.assignment_group = current.assignment_group; sc_req.u_business_service = current.u_business_service; sc_req.category = current.category; sc_req.subcategory = current.subcategory; sc_req.cmdb_ci = current.cmdb_ci; sc_req.assigned_to = current.assigned_to; […]